Email Delivery And Unsubscribe Rates Show Improvement

In 2010, the overall email delivery rates across all industry sectors rose two percentage points to 95 percent, while unsubscribe rates dropped by .12 percent and bounce rates decreased 2 percent from the prior year, according to the Harte-Hanks Postfuture Index. recently highlighted details from this data.

The Harte-Hanks Postfuture Index analyzed more than 2.8 billion emails sent by 99 clients on the Postfuture email messaging platform. The nine verticals analyzed in the study were automotive, entertainment, financial, government, insurance, pharmaceutical, retail, technology and travel/hospitality. The highest delivery rates were reported by the retail sector with a one percentage point increase.

“The results of the report are not really surprising,” said Liz Bross, VP of business development and digital interaction at Harte-Hanks.  “We stressed the importance of targeting content to our client base. What we were hoping to see and what we saw is that list hygiene is improving and deliverability is up. Because unsubscribe, bounce and deliverability are better, we think it’s because marketers are paying attention to frequency and relevant content.”

The index provided email marketers with three distinct take-aways. First, mailing lists should be kept as clean as possible by processing bounces and suppressing opt-outs immediately. Next, email messages should be relevant, targeted and delivered at an expected frequency rate. Lastly, every single email sent should be thoroughly tested.

“Whatever you do, suppress your non-responders,” advised Ms. Bross. “It will affect rates, unsubscribes, and the sender’s reputation with Internet service providers.” She also urged marketers to focus on building dynamic content for messaging.

While the index showed much-needed improvements in the email landscape, it also revealed that open rates were down and click rates remained stagnant since 2009. These findings were attributed to greater competition in the inbox.

Overall, the results of the study indicate that email marketers have a better understanding of what appeals to audiences and are parlaying that insight into intelligent email development and delivery.

Read the details at DirectMarketingNews.

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